Refund & Cancellation Policy
Last updated: 31 October 2026
We want you to be happy with Chitrak AI. That's why we offer a free live demo before you pay. Every plan works with the face-recognition service from the first photo you upload, and that service costs us money. Because of that, refunds follow the rules below.
Yearly plans (Starter, Pro, Studio)
- Full refund within 7 days of payment, if fewer than 500 photos have been uploaded.
- After 7 days, or once 500 or more photos have been uploaded, the plan cannot be refunded. You can keep using it until the end of the plan year.
Single Event plan
- Full refund if you cancel before uploading any photos for the event.
- Once photos have been uploaded, the Single Event plan cannot be refunded.
Add-ons
Photo packs, selfie-search extensions, film add-ons and custom domain setup cannot be refunded once they are active.
Cancellation
Plans do not renew automatically unless you choose auto-renewal. You can turn off auto-renewal at any time by contacting us, and the plan will simply end at the end of its term.
How refunds are paid
Approved refunds are sent back to the original payment method within 7 working days. Your bank may take a few more days to show it.
Contact
To ask for a refund, email info@rgltechnologies.com or WhatsApp +91 92038 08910 with your registered phone number and payment details.